Computer Training Case Profile

Some weeks ago, Open Road Communications completed Windows and Microsoft Office training onsite for a client. The client had come to me knowing they had special needs, somewhat limited resources onsite and a modest budget. Still, we were able to meet their needs and their budget with training customized to the situation. Additionally, the design matched my ongoing recommendation that training ideally doesn't last more than 5 to 6 hours in one setting.

The client knew they were a small office that needed to have half of their employees in the trenches at any one time to run mission critical business operations. Additionally, they did not want to tie up the other half for an entire day, nor send them offsite to a training center. This is a need that I have seen for many small and medium -sized organizations, and which larger training centers often are unable to accommodate.

In this case, we were able to improvise a fully functional computer lab, customize training topics to the needs of the staff, and run half days of instruction for each group of students. This freed up the other employees to run the business. Additionally, we made some time for self-paced practice to help cement the application of new skills.

And in addition to the post-class resources and exercises made available to students, we custom-designed brief reference materials specific to class content, gratis.

Overall, we were very pleased with the final product for our client and appreciated all their feedback as well.

On the Road,
Eric J. Reid